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 Post subject: Server down after patch?
PostPosted: Thu Feb 02, 2017 4:32 pm 
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Joined: Thu Feb 02, 2017 4:28 pm
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I opened a ticket hours ago. Server disappeared from server list and anyone can connect. I installed the mod patch but something I think is wrong.
I found this on server log:
Server has exceeded restart count, stopping service
and
connection error #1045: Access denied for user (...)

and in server crash log:

[02/02/17 17:39:24] [108_61_102_87_28026_lifyo] Server has crashed, restarting
[02/02/17 17:39:24] [108_61_102_87_28026_lifyo] Server has exceeded restart count, stopping service

what's happening? I cant loose the world just created!
I opened a ticket to support. I really hope for the help.

ref. #DMP-229GO

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PostPosted: Thu Feb 02, 2017 6:03 pm 
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Joined: Tue Sep 27, 2011 2:22 pm
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I just purchased mine and it is not working either. Ticket placed 2 hours ago with no response.

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PostPosted: Thu Feb 02, 2017 7:17 pm 
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Joined: Thu Feb 02, 2017 7:12 pm
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I'm having the same issue. I updated my server how the FAQ said to do so. Once i updated it has been down all day iv had the ticket in for about 7 hours now and no reply. I was expecting a kinda fast reply since the service is down but iv not received any reply's about the issue. I also looked around to see if where my server was located was down but when i went to the network section it hasn't had anything posted since September 2016 or so.

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PostPosted: Thu Feb 02, 2017 7:25 pm 
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Yeah support service here is slow. Very Slow.

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PostPosted: Thu Feb 02, 2017 7:45 pm 
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What server location are you guys?

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PostPosted: Mon Feb 13, 2017 2:29 am 
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Joined: Mon Feb 13, 2017 2:22 am
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Oh Ok. I can understand your problem. I also faced this type of issue while I am preparing my assignment task. I consulted a network operator to get solution for that. I think it is the best option in front of you.

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